10 Best AI Tools for Customer Support 🥉 2023 (Free & Pro)

As a customer service AI tool, Custify is a powerful tool that is specially designed to support customer success teams in utilizing customer interaction data for business growth.

This tool is particularly beneficial for SaaS companies, as it consolidates all customer data into a centralized platform, providing actionable insights that are gathered from various systems. One of the standout features is its ability to process and analyze large volumes of customer data using advanced techniques.

This enables the tool to quickly compile data from different systems and extract valuable insights about the customer lifecycle, satisfaction levels, upsell opportunities, and potential churn risks. In addition to analytics, the tool also offers automated tasks that help to reduce the time spent on manual tasks.

By automating these processes, customer success teams can streamline their workflows and have more time to focus on interacting with customers, building stronger relationships, and addressing their needs.

To summarize, Custify is a game-changing AI tool that empowers customer success teams by consolidating customer data, providing actionable insights, and automating time-consuming tasks. It is a valuable asset for SaaS companies looking to optimize their customer support and drive business growth.

Help Scout is a communication platform that helps teams have better conversations with their customers. It allows companies to create email inboxes, set up live chat on their websites, build help centers, and more.

With this tool, all customer interactions are centralized in a single view, making it easy for teams to collaborate and provide efficient support. One of the standout features of the tool is the AI assist tool. This tool helps support teams polish their replies, ensuring better and faster service.

It allows teams to adjust the tone of their responses, making them friendlier or more professional, depending on their brand’s tone. Additionally, AI assist helps teams with message length by expanding short sentences or condensing wordy drafts into concise messages.

It also provides spelling and grammar checks, ensuring that responses are error-free. Another valuable tool provided by the tool is AI summarize. This tool enables teams to quickly understand the context of customer conversations without having to read through lengthy email threads.

With just one click, AI summarize provides concise summaries of email threads, allowing support staff to quickly get up to speed and provide high-quality support.

This is especially helpful in scenarios where customer conversations transfer between team members or different support channels, ensuring seamless continuity.

It also offers various collaboration and automation tools that enhance the support experience. For cross-departmental collaboration, the AI summarize tool allows individuals outside the immediate support team to efficiently catch up on customer conversations, regardless of their familiarity with the support process.

The tool also assists in support escalation by providing managers with a brief and clear rundown of the issue’s history, enabling them to make well-informed decisions promptly. The Plus and Pro plans of the tool come with AI summarize, while AI assist is available across all Help Scout plans.

In addition, Help Scout offers translation services for easy text translation into multiple languages, including Chinese, Dutch, English, Filipino, French, Korean, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, and Vietnamese.

Freshdesk is a customer service software solution that is designed to meet the demands of support teams. It offers a range of tools and flexibility to streamline the customer service process.

With features like ticket management, automation workflows, and real-time customer engagement, it empowers support agents to deliver top-notch service. One of the standout features of the tool is its AI-powered service called Freddy AI for CX – Agent Assist.

Freddy AI uses machine learning to continuously learn from past tickets and resolutions, allowing it to suggest appropriate responses to new customer queries. This not only accelerates resolution times but also improves consistency in the support agents’ responses.

Freddy AI also offers real-time engagement, providing customers with instant responses and support. This is achieved through AI chatbots that can perform actions directly in the chat interface, such as looking up order status or booking appointments.

These chatbots provide self-service options for common queries, freeing up support agents to focus on more complex issues. Another key feature of the tool is its AI-powered routing.

This means that tickets and chats are automatically assigned to the relevant teams or agents based on the context of the query. This ensures that customer queries are addressed by the most appropriate team member, improving efficiency and customer satisfaction.

Freshdesk also allows for the deployment of AI-driven bots across various messaging channels, including popular options like WhatsApp, SMS, and social media. This provides customers with self-service support options no matter their preferred communication channel.

Yuma AI Ticket Assistant is a powerful tool designed to revolutionize the customer support process. By seamlessly integrating with help desk software, it prioritizes efficiency and effectiveness in handling customer inquiries.

When a ticket is submitted, it gets to work analyzing the inquiry and preparing the most suitable response. If the AI is confident, it suggests a draft to the support agent. But if the AI isn’t sure, it won’t disrupt the agent’s workflow.

One of the standout features of the tool is its ability to build a personalized knowledge base for your brand. This ensures that customers receive accurate and customized responses to their queries.

Additionally, it provides a helpful summary of the entire conversation thread with a customer, making it easy to reference and provide seamless support.

Another impressive feature is its integration with Shopify data. It utilizes live product information to guide customer interactions, offering a personalized touch.

The tool takes it a step further by using AI to understand your business. By learning from past tickets, it can draft responses that align perfectly with your brand’s tone and language. This ensures consistency and enhances the overall customer experience.

Yuma AI Ticket Assistant is a game-changer in customer support. With its advanced AI capabilities and focus on efficiency and personalization, it’s a must-have tool for any business looking to elevate its customer service.

Tidio is a customer service software that combines live chat, chatbots, and email marketing to provide a well-rounded customer service solution. It bridges the communication gap between businesses and their customers, offering real-time support and interaction.

The AI-powered chatbots are designed to engage customers as if they were interacting with a real person, enhancing their experience and streamlining the service process.

These chatbots can handle common queries and can even be customized to perform more advanced actions, such as collecting leads and guiding customers through the checkout process.

One key feature of its AI is the Visitor List, which uses AI to track and display all the visitors on the website in real-time. This feature provides businesses with valuable details about the location of the visitors and the pages they are viewing.

This information can help businesses gain a clear understanding of customer behavior and align their strategies more effectively. In addition, Tidio offers AI-powered analytics that provide businesses with insights into customer behavior.

These analytics help businesses make data-driven decisions and improve their customer service strategies. By understanding customer preferences and patterns, businesses can optimize their offerings and provide a personalized experience.

HubSpot is a comprehensive customer relationship management (CRM) platform that’s got all the tools you need to manage your customer relationships like a pro.

One of its standout features is its AI-powered chatbots, which are always on call to handle customer queries, saving your human agents some precious time.

These chatbots are super smart too because they can learn from past interactions and provide personalized responses that give your customers an awesome experience.

But that’s not all. The ticketing system also uses AI to ensure that customer issues are routed to the right team or agent. No more getting lost in the shuffle! It’s like having a personal assistant that knows exactly who to talk to when things go wrong.

It doesn’t stop there though. It also uses AI-backed automation to create a knowledge base from your existing content. This means your customers can find answers to their questions without having to wait for a response. It’s like having an all-knowing, helpful friend right at their fingertips.

And speaking of friends, its AI technology is a pro at analyzing customer feedback, using sentiment analysis to uncover patterns and trends in customer satisfaction. It’s like having a mind reader that can tell you exactly how your customers feel.

With HubSpot, you’ll have all the AI tools you need to provide top-notch customer support and keep your customers happy. It’s like having a team of superheroes working behind the scenes to make your job easier.

Caffeinated CX is a powerful customer service platform that aims to enhance the efficiency of your support team. With its seamless integration with popular platforms like Zendesk and Intercom, it allows you to streamline your support processes and start reaping the benefits almost immediately.

What sets the tool apart is its AI-powered capabilities. By analyzing your support history, knowledge center, and website, the platform’s adaptive AI trains itself to provide intelligent responses to customer queries.

It constantly learns from past interactions and adjusts its responses to ensure the best support outcomes. This not only saves your team time but also improves the overall quality of your support.

One of the standout features of the tool is its ability to tag tickets based on customer issues and sentiment analysis. This means that your support staff no longer have to manually sort through tickets, as the AI does all the heavy lifting.

It automatically categorizes tickets and assigns them to the appropriate team members for faster resolution. Another advantage of the tool is its versatility across multiple channels.

Whether it’s email, chat, or social media, the AI features seamlessly extend support capabilities across various platforms. This flexibility allows you to manage customer interactions effectively, regardless of the communication channel.

Balto is an incredible AI-powered customer service tool that revolutionizes the way contact center agents handle customer interactions. By providing real-time guidance, it ensures that agents are always equipped with the right information and strategies to deliver exceptional customer service.

One of its standout features is its Real-Time Notetaker. Using artificial intelligence, this innovative tool automatically transcribes calls as they happen.

This means that agents no longer have to frantically take notes during important customer interactions, allowing them to fully focus on the conversation at hand.

The Real-Time Notetaker also highlights key information that could impact the conversation, ensuring that agents never miss critical details. But the tool doesn’t stop there. The platform also sends alerts to managers whenever there are coaching opportunities.

This real-time intervention allows managers to provide immediate guidance and feedback to agents, promoting a culture of continuous improvement. By identifying areas for development and offering instant support, Balto helps enhance overall call quality and customer satisfaction.

Brainfish is an AI-powered help center platform that aims to revolutionize customer support. With its natural language processing and machine learning algorithms, it quickly and accurately responds to customer inquiries using your existing knowledge articles.

No more waiting for human support agents to provide answers—with this tool, customers get instant responses based on the context and intent of their questions.

What sets the tool apart is its ability to handle complex inquiries and deliver personalized responses. It analyzes each customer query and tailors its response to the exact wording of the question. This not only saves time but also ensures that customers feel heard and understood.

Integrating the tool with popular help desk software streamlines the customer support process. It reduces the time spent answering queries, allowing support teams to handle a larger volume of inquiries. The result? Increased customer satisfaction and loyalty.

One of the standout features is its collaborative editor interface. This makes it incredibly user-friendly and easy to deploy. Building and interacting with your documentation has never been this simple. Whether you’re a tech wizard or a newbie, Brainfish empowers you to create an efficient and effective help center.

Zendesk is a popular customer service platform that aims to centralize all service interactions and customer history in one unified interface. It makes it easier for support teams to track, prioritize, and solve customer inquiries seamlessly and efficiently.

One of the standout features is its AI capabilities. It uses AI to identify and categorize customer queries, ensuring that they are routed to the appropriate agent or department.

This not only streamlines the handling of inquiries but also prevents agents from wasting time on tasks that could be automated by AI. Another impressive aspect of the tool is its Answer Bot, which harnesses the power of machine learning.

This feature delivers instant and precise answers to customer queries, sourcing information from your knowledge base, community forums, and other help resources.

By providing quick responses, the Answer Bot frees up customer service agents to handle more complex inquiries, improving response times and overall customer satisfaction.

But Zendesk’s AI doesn’t stop there. The platform also offers predictive analytics, which provide insights into customer experiences and satisfaction. This valuable data can be used to power proactive customer engagement strategies, helping businesses stay ahead of customer needs and deliver exceptional service.