We at BetterStudio want you to be completely happy with your purchase. If you have any questions, concerns, or problems, please contact us or open a new support ticket.
In the event, however, that you decide your purchase was not the right decision, we want to make things right.
We are happy to offer a 14-day, money-back guarantee on all single theme and plugin purchases. Simply contact us within 14 days of your purchase, with details of your request, and we’ll be happy to initiate a refund on your purchase.
Conditions for a Declined Refund
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds in specific cases.
We will not refund your purchase in the following situations:
- No refunds will be given after 14 days from the initial purchase.
- Refunds do not apply to product upgrades or annual renewals.
- If we determine the refund policy is being taken advantage of or is abused.
- If we detect that the theme is installed on the customer website.
- If you benefited from our free installation and setup service
- If you benefited from technical support from our team. In such cases, we’ll provide a partial refund.
Refund requests may take up to 7 days to process. Absolutely no refunds will be given after 14 days from the initial purchase.