Support Quality Survey

Providing good and fast support is our number 1 priority and for analyzing how good or bad we are doing it we have the following form that connects you to Ali, the founder of BetterStudio and Publisher theme, and let him know your experience and feeling in this process.

The founder is reviewing and replying to all surveys daily and you can have a direct connection to him by filling this survey.

How would you rate the process for getting your problem resolved? *

• Very Poor
• Poor
• Average
• Good
• Very Good

About how long did you have to wait for your problem resolved? *

• Within 10 hours
• In the first day
• More than 1 day

Did the technical support representative listen carefully? *

• Strongly agree
• Agree
• Neither agree nor disagree
• Disagree
• Strongly disagree

Which type of support workflow is more comfortable for you? *

• Private Ticketing System
• Public Support Forum
• Email Support

Please share any additional comments about your experience or suggestions on how we can better improve our support services (Optional)

Ali (founder) will reply to your survey and your notes. It can be a huge help for the Publisher theme and BetterStudio and helps us to improve the support quality.

Your Name (Optional)

Your Email (Optional)

The founder can contact you and assist you if you have any trouble also you can have a discussion and chat with Ali.

Submit Survey